Question 1

What is BikeVi?

Accepted Answer

BikeVi is an NFC emergency sticker for motorbikes, helmets, and bicycles. When someone taps their phone on the sticker, they can instantly start a free video call with the rider or helper. No app needed.

Question 2

How does the tap-to-call work?

Accepted Answer

The sticker contains an NFC chip. When a phone is held near it, the phone reads the chip and opens a secure one way video call. The helper can start a video call with the rider or emergency contact.

Question 3

Does it work on iPhone and Android?

Accepted Answer

Yes. BikeVi works with all iPhones from iPhone 7 onwards and most modern Android phones with NFC. No app installation is required.

Question 4

Does it need an app?

Accepted Answer

No. The helper's phone opens a web-based call flow. No app download, no sign-up, no barriers. It just works.

Question 5

Is there a subscription fee?

Accepted Answer

No. BikeVi is a one-time purchase. There are no monthly fees, no subscriptions, and no hidden costs.

Question 6

What happens if the rider doesn't answer?

Accepted Answer

If the rider can't answer, the call will ring emergency contacts and reach out to them instead.

Question 7

Is the sticker waterproof and weatherproof?

Accepted Answer

Yes. BikeVi stickers use UV-resistant, waterproof adhesive. They're designed to withstand rain, sun, heat, and cold.

Question 8

Where should I place the sticker?

Accepted Answer

Place it somewhere visible and accessible. The frame of your motorbike, top tube of your bicycle, or the back of your helmet. Avoid curved surfaces smaller than the sticker.

Question 9

Can I move it to another bike?

Accepted Answer

The adhesive is designed for permanent placement. We recommend ordering a new sticker for a different vehicle.

Question 10

How do I set up my sticker?

Accepted Answer

Download our app and Scan the QR code we sent you with your instructions to register your BikeVi stickers.

Question 11

Are my personal data safe?

Accepted Answer

Absolutely. No personnel information is shared with a helper. Your phone number is never displayed. The helper connects through a secure one way call flow.

Question 12

What are the shipping times?

Accepted Answer

We ship within 1-2 business days. Standard UK delivery takes 2-4 business days. International shipping is available.

Question 13

What is your returns policy?

Accepted Answer

We offer a 30-day return policy on unused stickers. If your sticker arrives damaged, we'll replace it free of charge.

Frequently Asked Questions